How the insurance industry can rebuild its workforce
.png)
The insurance industry is undergoing a massive transformation, driven by digital disruption, artificial intelligence, evolving customer expectations, and global economic shifts. While technology is reshaping processes and business models, one of the biggest challenges for insurers today lies in rebuilding their workforce. The traditional skills and job roles that once defined the sector are no longer sufficient to meet modern demands. To stay competitive, insurers must focus on creating a workforce that is agile, tech-savvy, and customer-centric. Reskilling and upskilling are the most crucial steps in this journey. Many employees in the insurance industry have years of experience but lack familiarity with advanced digital tools, analytics, and AI-based systems. By providing continuous learning opportunities and training programs, companies can empower their existing workforce to adapt to new technologies. This approach not only reduces dependency on external hiring but also buil...